What are your Hours of business?
Monday to Friday 9 -4 Closed Saturday and Sunday
We are closed Dec 20 to Jan 3 We take orders and answer emails, but No orders are shipped during this time frame .
Why is shipping seem so expensive for a small order ?
# 1 All orders no matter how small are required to be insured- fees start 2.75 & go as high as 5.75 for insurance, signature delivery fees are 3.75 which assures that only you get your order,+ $5.00 handling is charged in the ship to price .
#2 Shipping is set for wholesale
quantity bulk orders to insure that our customers who sell retail
will have a profit margin when reselling the
item.
EXAMPLE :#1 if you buy 1 dozen pairs of eyelashes @10.95
a dozen with 19.00 shipping =$29.95 total divide by 12 pairs each
pair becomes 2.49 a pair
but if you buy 3 dozen pairs of
eyelashes@10.95 a dozen with shipping 19.00 =$50.50 total divide by 36
pairs each pair then becomes 1.40 a pair
Why do we set shipping so high?
Since we do not have a minimum order
requirement ,you can place a small order
with us and not invest a large sum of
money to try our products. We do this to
ensure that our customers who sell retail will have
a profit margin to resell the product that
they buy from us.Email us for a small order ship quote.
When will I get my order?
All orders are processed within 24 -72 business hours,unless we are waiting for a cargo ship delivery for a item that is back ordered in that case in may take up to 7-10 business days.
What is your return policy ?
See our return policy page
Do we drop ship ?
Sorry Not any more, due to the high rise of credit card fraud.
Will we ship to unconfirmed or different address other then your bill to address ?
No ,Due to rise of charge backs and fraud We prefer all ship to address be the bill to address in your pay pal account but we realize that is not always possible, we will contact you for a address confirmation plus all orders will need to be signed for at time of delivery . To confirm your address with pay pal see below info
- Add a credit card to your PayPal account. PayPal will confirm the credit card billing address (i.e., the address where you receive your credit card statement).
- Apply for PayPal Buyer Credit. If you’re approved, the address on your application will be a Confirmed Address.
- Alternate address confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit the Alternate Address Confirmation page
Can I buy 1 item ?
Look in the single item category or Email us we will give you a retail price for that item
Can I phone in a order ?
No, all orders must be placed online through our secure locked checkout system.
Can I use a Credit card ?
Yes, You can use your credit card though Pay Pal and you don't have to have a pay pal account
Do you take checks and Money orders?
No checks due to the rise of fraud, email us if you want to send a postal money order only.
What happens if items are not in stock?
If a substitute is available we will email /or call for approval, if no substitute is available the order is shipped without it.Your money is returned for that item within 24-48 hours after shipping.